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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints. 10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
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Extensive on-call panel and subspecialists, including neurosurgery, ophthalmology, plastic surgery, interventional radiology and more! Doctors Medical Center - Modesto, California. Seeking Emergency Department/Urgent Care Center physician assistants and nurse practitioners.
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Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist.
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Managing Director- Contact Center (In Office) Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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In-depth knowledge of compliance standards, risk management practices, and industry regulations related to customer service, diligence and first party post default recovery , and vendor management. Experience managing vendor relationships and outsourcing partnerships, including offshore and nearshore services.
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Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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Set expectations, monitor performance, and foster long-term partnerships with vendors to drive operational excellence and cost efficiency. Create and foster a culture that aligns with Nelnet's core values, promoting teamwork, accountability, and a customer-centric mindset.
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Pay: $37.50 - $40 per hour DOEAvailable Shifts: On-Call The Licensed Vocational Nurse (LVN) will consistently perform according to nursing standards and is accountable in managing patient care and assisting others in the management of patient care.
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Baptist Medical Center East also features Maternal Fetal Medicine support and boasts the only MFM telemedicine clinic in the state. Baptist Medical Center East is home to a state of the art labor and delivery center that includes 16 LDR rooms, a 12 bed high risk antepartum unit, and an 8 bed OB Emergency Department.
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Essential Functions:Assist call center leadership team with all guest experience and sales strategy initiatives. Supervises Call Center Sales Agents as part of the Call Center leadership team.
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Working knowledge of data entry, computerized maintenance management systems, call center or network operations center, or IT service management systems. Key ResponsibilitiesProvide support with the installation, operation, builds and maintenance of the Network Infrastructure Equipment, Software, Hardware, Video Teleconference, Audio Visual and NextGeneration Kits. Provide Tier I/II support to Data Center environments including site recoverability of the primary data center.
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Senior Data Quality Assurance Engineer (Informatica, Tableau, QlikView, Quality Center, Data Strategies, Data Delivery, Hadoop) in Charlotte, NC Call DBA Web Technologies Today. SKILLS: Senior Data Quality Assurance Engineer, Informatica, Tableau, QlikView, Quality Center, Data Strategies, Data Delivery, Hadoop, Data Quality Testing, ETL Testing, ETL tools, Oracle, SQL Server, SOAP UI, Jenkins, AntHill Pro, Bamboo, Quality Center, Agile Central (Rally), Scoop, Hive, Pig, NoSQL.
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call center jobs Title: representative Company: 8162
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