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Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
$110,100 - $157,300 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Quality and Workforce Management Analyst acts as a liaison between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management related reports for the contact center.
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We are currently seeking a driven professional with demenstarted expertise in delivering and maintaining Time and Attendance systems to join our corporate team as a Workforce Management Senior Systems Analyst.
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In order to become even more client-centric, the organization is seeking to add a Workforce Analyst to drive a comprehensive workforce management strategy and provide organizational insights through reporting.
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Sonos is looking for a Workforce Management Analyst to drive forecast accuracy and capacity planning, resulting in our teams providing a consistently great customer experience. Workforce Management Analyst, Customer Experience page is loaded.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Position OverviewThe Workforce Management Analyst administers the Workforce Management (WFM) system for Paylocitys contact centers. The position is responsible for daily operations and providing strategic workforce planning support within all of operations including scheduling, real-time management, and forecasting.
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The Workforce Management Analyst assists the team in analyzing all operator handled event trends, including alarm/call volume, alarm/call patterns, staff productivity, and resource allocation.
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The Workforce Management Analyst will work to support the forecasting and capacity planning needs of Pearson Customer Service & Support in conjunction with the Workforce Management (WFM) team and Operations Leaders.
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The Senior Workforce Management Analyst (Budgeting Concentration) is responsible for all aspects of the scheduling solution including configuration, management of the labor model, drivers, attributes, budgets, forecasts and plans using the Reflexis WFM system.
Full-timeRemoteExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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UKG Dimensions - Configuration Senior Analyst (Timekeeper) / Workforce Management Analyst / HR Configuration Specialist. Serve as a configuration and subject matter expert on the Workforce Dimensions (WFD) platform including, but not limited to pay rules, accruals, function and display access, web/mobile navigators, attestation, data views, reporting, and device management.
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Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints.
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Workforce Management Analyst Role Summary. Required, 1+ -years of Workforce Management or Data Analyst experience. Administrator of our Workforce Management Software to forecast and produce schedules and show adherence for all agents assigned a schedule.
$25 - $28 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Workforce Management of Contact Center Activities – Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. Workforce Planning Certification or 4 years experience in a capacity planning role.
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Duties Description The Federal Grants Management Team, within the Federal Section of the General Government and Workforce Unit (GWU) is seeking a candidate to assist the COVID Project Management (COVID PM) effort to seek Federal Emergency Management Agency (FEMA) reimbursement for the State's COVID-19 response and recovery activities.
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The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.
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workforce job Title: workforce management analyst
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