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As the Sr. Consultant, Workforce Management, you will partner closely with the Contact Center/Claim Center/Operations Management Team by forecasting, scheduling, planning, and making recommendations for improvements.
$71,700 - $118,300Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Lead training of new WFM staff and educate end users and stakeholders on products, services, and Workforce Management principles, while influencing the adoption of approaches to managing staffing/capacity.
$71 - $118Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Create and deploy optimizations in labor to drive business efficacy improvement, including standard operating procedures and processes supporting forecasting, scheduling, timekeeping, compliance, and capacity planning.
$150,000 - $160,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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3 to 5 years experience in WFM (forecasting, capacity planning, scheduling, and real-time management). Operational Oversight: Lead forecasting, capacity planning, scheduling, and real-time management for Operations.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Senior Manager of Workforce Management , you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300+ person global Customer Support contact center.
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3-5 years of experience in Contact Center operations, including forecasting, capacity planning, workforce management, real-time operations frameworks, and working knowledge of contact center technology and platforms.
$185,000Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Understanding of the Workforce Management functions and principles and a proven working knowledge of capacity planning, forecasting, and scheduling methodologies in a contact center setting.
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Workforce management, Capacity planning, and/or forecasting experience. This critical position is responsible for leading an indirect team in Workforce Management in VVO ensuring channel volumes are enabled and optimized with partner staffing.
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Experience in Supply Chain , SIOP, Forecasting, Demand Planning, Supply Planning, Inventory Planning, Materials Management, Master Planning, or Scheduling. Oversees global capacity planning; long term supply plans that meet customer requirements while optimizing plant efficiencies and inventory.
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This Leadership position will focus on real-time monitoring and notification of impacts and intraday management to optimize capacity to incoming volumes for all value brands. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.
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Requires experience in scheduling, forecasting or capacity planning to include advanced utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
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At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
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7+ years of experience in Supply Chain (SIOP, Forecasting, Demand Planning, Supply Planning, Inventory Planning, Materials Management, Master Planning, or Scheduling.
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Works very closely with WFM Workforce Analysts to align weekly-level long-term Capacity Planning with short-term granular-level planning in order to maintain the needed linkage between the long-term and short-term planning processes and achieve successful execution of all plans.
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10+ years of experience in Supply Chain , SIOP, Forecasting, Demand Planning, Supply Planning, Inventory Planning, Materials Management, Master Planning, or Scheduling.
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workforce planning forecasting capacity jobs
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