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The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations. The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Physical Activities Required to Perform Essential Functions:Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Responsibilities include working as part of a retail sales team to provide best in class customer care.
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The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Identify when customer interaction requires assistance from management.
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Offer friendly and enthusiastic answers to customer questions. Provide required information to customers as they enter the store. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
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Promote the Pick-n-Pull Safety Culture. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
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As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
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Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. Radius Recycling participates in e-verify for all U.S. new hires. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals.
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Exposure to occasional noisy conditions and machinery operation. All new hires must review and sign an Arbitration Agreement. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
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Exposure on a regular basis to outdoor weather conditions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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Able to work retail hours including overtime, weekends and holidays. Must be able to read, write, and speak in the English language. Vision must be sufficient to perform job functions safely as described above.
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This can include cleaning tires, carrying batteries, mopping floors, etc. Must have good people skills with an outgoing friendly positive attitude. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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Accredited training in service advisor skills, customer satisfaction, and quality control. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service.
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training customer service jobs Title: manager customer service store co
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