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Works with the Service Desk Manager to improve customer service standards on Tier 1 through communication techniques, work instructions, training, and dashboards. Consult with the Service Desk Manager to coordinate staff schedules and time off requests to ensure that Tier 1 has adequate staff to meet user needs under normal conditions.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The Linux System Administrator will be the first point of contact for Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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The Service Desk Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues.
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This position is primarily responsible for supporting tier 1 and tier 2 requests involved with asset management, troubleshooting, and maintenance of company's end-user IT hardware and software - HP hardware, Microsoft Windows environment with Active Directory/Azure Active Directory.
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Participate in 24x7 on call rotation responding to service outages as defined in the department's standard operating procedures; serve as the initial System Administration escalation contact for Tier 1 (help desk) support while on call.
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The Employment Development Department (EDD) is looking for a highly motivated and qualified individuals to work for the EDD Service Desk and provide Tier 1 technical support services to its EDD employees and vendors.
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The individual will answer tier 1 help desk calls, open basic service tickets. Work with our Help Desk in a Tier 1 role answering calls and opening Incidents within our ServiceNow platform on off/slow days.
InternExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Triage and resolve Tier 1 and Tier 2 Service Desk issues via our ITSM tool (Jira Service Desk) Attentive is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions.
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The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and documented. You have 2+ years of experience in a Help Desk / IT Support role is required where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.
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The Challenge:The Help Desk Manager oversees all Tier 1 technicians, analysts, and specialists providing technical support to all AFNCR customer requests and inquiries. The Help Desk Manager shall recommend improvements to processes supporting Platinum, Gold, and Silver Customer Service Levels.
$98,150 - $177,425 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Provide documentation, guidance, and instruction to the Tier 1 Service Desk for handling standard reporting related incidents, work orders, and service requests. Resolve reporting tickets escalated from the service desk to include executing associated administrative activities and provide a Weekly Status Report.
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The analyst will provide user support across multiple systems and must keep up with the changes being made to each system to provide the best tier 1 support, including but not limited to addressing user inquiries, triaging all requests, and updating process documentation to promote self-help.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Preferred Requirements Customer service representative experience Call center experience IT Help Desk support experience Bachelor’s Degree Experience working with the United States Federal Courts, the Administrative Office of the U.S. Courts, and/or the PACER System is a plus.
$40,805 - $50,000Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Service Desk or customer phone support or prior phone sales experience. As an essential member of the Service Desk team, individual will engage customers with a professional manner through clear verbal/phone and written communication.
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Grimaldis IT team is looking for a full-time IT Support Specialist to provide tier-1 help desk support to our 43 stores and Restaurant Support Center (RSC). A full-service restaurant that offers 5-star service, food, and ambiance without the 5-star price tag, and a bar featuring an extensive range of beer and wine.
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