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First Point Person for issues escalated by Customer Service (if the problem is consumer-related and not account-specific) Drug Safety (Pharmacovigilance) email box Reconciliation report support Training support (product, procedural, systems for new hire/cross-training) Qualifications: High school diploma or GED required.
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Client Support Specialist Requirements: Must have High School diploma/GEDPrevious Call Center or Complex Customer Service Experience preferred (ideally in finance, retirement services, insurance, HR/HRIS, etc.
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This Customer Care Coordinator will provide general office support with a variety of clerical activities and administrative related tasks. The Customer Care Coordinator will be responsible for being a core member of our patients experience team.
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The CCM work in close collaboration with Customer Support Coordinator (CSC), Spare Parts Coordinator (SPC), Service Contract Coordinator (SCC), Sales (equipment), Service Area Manager (SAM) and Key Account Manager (KAM, if applicable) to ensure the customer is served in the best possible way.
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The Animal Care and Customer Service Assistant is responsible for performing animal care, reception, and office support duties at the Everett Animal Shelter. Paid or unpaid animal care experience in an animal shelter, veterinary clinic, or equivalent professional environment; AND at least two years of customer service experience that included the use of computers; OR.
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Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
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The French Bilingual Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the product line for US and Canada.
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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. Job Category: Customer Operations/Customer Support.
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Provide post-order management support including issue resolution. Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet.
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Process service dispatch calls through Siebel according to Customer requests. Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
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Manage Customer contract response level as indicated to meet Customer expectations. Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
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The Customer Care Coordinator I is also the Voice of Our Customer which is captured in our Customer Relationship Management (CRM) tool, Pulse. Similar Jobs (1) Technical Customer Care Coordinator (Consumer) locations Downers Grove, IL time type Full time posted on Posted 16 Days Ago.
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Quote service parts per Customer request. Strong decision-making skills; understands how decisions impact the Customer and the Company. Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements.
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This position is fully remote supporting our US and Canada based customers. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.
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support job Title: customer care
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