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INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics.
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The K-Star team includes industry specialists who oversee special servicing, portfolio analytics, underwriting, stabilized loan asset management, transitional loan asset management, and investment oversight across KKR's real estate credit portfolio.
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Under the general direction of the Loan Operations Supervisor, this position is responsible for loan and accounting functions related to loan processing, loan closing, and loan servicing following procedures specific to Farm Credit, as well as a variety of administrative responsibilities including answering telephone, greeting customers when they arrive, handling routine questions, and appropriately directing callers to other employees or resources as needed.
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Experience that demonstrates knowledge of credit principles and practices to assess the fundamental soundness of loans by independently examining applications, supporting documents, and credit reports, and maintaining servicing activities on agricultural loans.
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Minimum 5 years' progressive experience in Capital Markets or Secondary Marketing in a Bank, Credit Union or Mortgage Lender. Collaborate with Finance to ensure pricing includes the appropriate value for Mortgage Servicing Rights on all loans sold servicing retained.
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Provide counsel to First Tech personnel on a broad array of proposed, new, or existing retail loan and account products and services with a focus on bankruptcy, consumer protection, collections, mortgage servicing, indirect lending, and FinTech partnerships.
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The role will support the Home Lending - Capital Markets team which is responsible for Revenue & Pricing, Secondary marketing, Asset Sales, and Mortgage Servicing Rights (MSR) valuation and hedging.
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Specialized experience is experience that demonstrates knowledge of basic principles, concepts, and methods of fact-finding, analysis, and problem solving techniques as they apply to investigation, analysis and evaluation of financial factors and credit risks in granting and servicing of agricultural loans.
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Assist management of client relationships by underwriting and servicing a wide variety of commercial loans and leases to build long-term and profitable Equipment Finance / Renewable Energy Finance portfolio and maximizing portfolio asset/revenue growth, profitability, and asset quality.
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Primary FunctionThe Verbal Complaint Specialist II is responsible for supporting the Performing Loan Servicing division and Executive Complaints by investigating and responding to consumer complaints that are received by the Inbound Customer Service Center, allowing other areas of the division to focus on “live” Customer Service efforts and call volume.
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Job DescriptionResponsible for servicing all incoming Revenue Accounting inquiries related to Refunds, Credit Cards, Cash Applications & Collections, and for the processing of reservation and Sail & Sign refunds including travel agency commission payments.
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Product knowledge of core investment management services including custody, fund administration, transfer agency, middle office, foreign exchange, credit, securities lending, cash management and data-solutions.
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Excellent understanding of mortgage servicing industry, escrow, payment application, fees, credit reporting bankruptcy, foreclosure, loss mitigation. The job will require continuous learning and keeping up to date with the Regulations related to the Real Estate Settlement Procedures Act ("RESPA"), Truth-in Lending Act ("TILA") the Fair Credit Reporting Act ("FCRA"), the Consumer Financial Protection Bureau ("CFPB") and policies and procedures regarding Fraud/ID Theft.
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Facilitates key aspects of loan closings, including acting as liaison with the commercial credit department, loan servicing, and bank counsel; Reviews loan closing packages with lenders pre/post-closing for file completeness, accuracy, and overall documentation integrity; Occasional preparation of LaserPro C&I loan documentation.
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Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues.
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