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Correspondence & Dispute Specialist II (Onsite)
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Full-time
- Our clients are businesses that own mortgage loans (such as banks and real estate investment firms).
- On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
- The ideal candidate will have a good working knowledge of all aspects of Operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting, etc., and be able to direct members of those departments in resolving issues.
- The job will require continuous learning and keeping up to date with the Regulations related to the Real Estate Settlement Procedures Act ("RESPA"), Truth-in Lending Act ("TILA") the Fair Credit Reporting Act ("FCRA"), the Consumer Financial Protection Bureau ("CFPB") and policies and procedures regarding Fraud/ID Theft.
- Submit updates to the credit reporting agencies as needed, to resolve credit disputes
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