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Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) •Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues.
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TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They will be using a formalized ticketing systems as well.
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Respond to service requests via the help desk ticketing system, email, and internal customer requests for technical support. Job title Client LOOKING FOR DEPOT SERVICE ENGINEER ROLE.
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Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.
$25 - $28 an hourExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Experience with ServiceNow or similar service desk ticketing systems. Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for a web-based application using the ServiceNow ticketing system and Azure DevOps requirements management tool.
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Service desk, Customer service, Help desk support, Help desk, Windows, Support, Troubleshooting, Active directory, Ticketing system, Windows 10, Supervisory skills, Escalation calls, Desktop, Customer support, Phone support, VIP Support, SLA, servicenow, Service now, Remedy, Retention calls.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Service Desk Specialist. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary.
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Provide technical phone support for all service locations and handle all incoming tickets via ServiceNow. Experience working with ticketing systems - ServiceNow, Remedy, etc. Help Desk Analyst.
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Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
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Experience with JIRA ticketing process and reporting capabilities or similar service desk software. BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth operations and customer satisfaction.
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Logs support tickets in the Service Desk ticketing system with relevant details needed for tracking and resolution. OverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications.
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Conduct operations in support of the Enterprise Service Desk. Experience in IT customer service including two (2) years of IT ticketing system. Enterprise Service Desk Mid and Senior level.
$21 - $25 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information.
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Must be detail-oriented and self-motivatedMust be a team player, organized and have good interpersonal skillsPreferred SkillsExperience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment.
$55,000 - $65,000ExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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As a Service Desk Dispatcher, you'll play a crucial role in optimizing the use of our internal and field technical resources by efficiently managing the dispatch of service requests and being the key communication between clients, staff, and departments.
Full-timeExpandApply NowActive JobUpdated 6 days ago
service desk ticketing jobs
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