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Rochester Electronics is immediately hiring for an IT Service Desk Technician, Newburyport MA. Provide proposal to IT Customer Service Support Manager for PO order creation/placement.
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The Desktop Support Technician III provides IT Help Desk services and related IT operations support for the CSHL community including, service call resolution, desktop engineering, patch management, asset management, access management, and software management.
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The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
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The role requires managing a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
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FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.
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The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. 2+ years of experience operating in an IT remote support environment.
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Main Responsibilities include: Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets To provide infrastructure administration functions.
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Coordinates with the Knowledge Center (KC), the IT Service Desk (SD), and Desktop Engineering to ensure effective and efficient request acknowledgment, problem identification, root cause analysis, and escalation, resolution and/or closing of service requests.
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Working knowledge of IT Infrastructure Library and IT Service Management frameworks. Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.
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In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
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You will perform as a Mission Service Desk Technician supporting a 24x7 government mission. Service Desk Technician (Mission) Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.
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Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
$53,100 - $106,300 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Help Desk Technician plays a vital role in ensuring the smooth operation of our organization's technical infrastructure by providing excellent customer service and technical assistance to our staff.
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The Senior Service Desk Technician reports to the Information Technology Infrastructure Manager. The Senior Service Desk Technician must provide first-level support to "Return to Service" and "Service Requests" by performance SLAs and assist with Incident, Change, and Problem Management to improve all infrastructure services by performance SLAs. They must be a proficient problem-solver that can work autonomously.
$51,958.4 - $86,236.8 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied. Maintains all configuration documentation for assigned infrastructure.
$55,500 - $111,100 a yearFull-timeExpandApply NowActive JobUpdated Today
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