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Desktop Support Technician III
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Full-time
- Cold Spring Harbor Laboratory is hiring a Desktop Support Technician III.
- The Desktop Support Technician III provides IT Help Desk services and related IT operations support for the CSHL community including, service call resolution, desktop engineering, patch management, asset management, access management, and software management.
- Reporting to the Manager, Desktop & End User Services, the Desktop Support Technician III represents the "face" of the CSHL IT user experience.
- The Desktop Support Technician III follows standards and SOPs and owns one or more department responsibilities such as lifecycle inventory management, patching, or training.
- Assures effective coordination between IT Service Desk (tier 1), tier 2 and tier 3 resources.
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