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Responsible for meeting project deadlines and updating open projects and assignments in the IT service desk application. Assist with IT service desk calls and tickets. Primary responsibilities are to d evelop, modify and code system applications , maintain the corporate ERP system, work with senior developer on feature requests and modifications of corporate business systems, and answer application-related service desk tickets.
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Service Desk Analyst. As a Service Desk Specialist I, you will be responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and ensuring proper onboarding of new employees.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups. Collaborate with service desk co-workers through inclusion.
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The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS.The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy.
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Acts as the technical team lead for the HHSC IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems.
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Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolving technical problems, answering how-to questions and accommodating administrative requests.
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The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee.
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The Computer Support Analyst participates in knowledge retention, end-user training, and records compliance for the IT Service Desk team. Within 3 months, the Customer Support Analyst will be based in Anoka County and begin providing field services primarily in Anoka, St. Francis, East Bethel, Ham Lake, and the surrounding areas.
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Experience working in an IT Service Desk environment. Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
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In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning.
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A minimum of 4 years' experience in an area of application support, Service Desk, Desktop Management, Mobile device/application support, or similar IT experience preferred. The Sr. Business Application Analyst participates in business technology projects by assisting in planning, software testing, and collaborating with other technology services teams.
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Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar. Partner with the Operations Specialist, Sr. Analyst and Managed Services Continuous Improvement team on creation/streamlining of support processes.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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The Help Desk Analyst is the first line of support for users and a critical part of providing a path forward. At least four (4) years of previous help desk, technical call center, or IT service desk experience providing customer support, preferably in an environment that followed performance metrics, and preferably with experience supporting executive VP/VIP levels and their assistants.
$30 - $32 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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1+ year of experience working in a SOC, or similar technical operations role (i.e. Desktop Support, Service Desk, NOC, etc. The SOC Analyst will play a key role in monitoring, detecting, and responding to security incidents to ensure the protection of our organization's critical assets.
$50,000 - $55,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.
Full-timeRemoteExpandApply NowActive JobUpdated 6 days ago
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