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Engineering Tools Technical Support Analyst (JIRA, Bitbucket, Confluence) Remote Worker Opening
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Full-time
Remote
- As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems.
- General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.
- Examples include Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab, Collaborator, Coverity.
- Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab, Collaborator, Coverity.
- Support users in a timely manner using ServiceNow Help Desk ticketing system.
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