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UITS Tier 2 Support staff are technical experts primarily serving Indiana University's IT Professionals and subject matter experts in seven areas: Accounts Administration, Desktop Server Mobility (DSM), Health Technology Services (HTS) Phone Support, Student Information Systems (SIS), Web Services Support (WSS), Partnered Technology Support (PTS) and CrimsonCard.
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Cisco IP audio and video enpoints, Unified Call Manager (CUCM), Expressway Meeting Server (CMS), Meeting Management (CMM), Telepresence Management Suite (TMS), Prime, and Identify Services Engine.
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This candidate must be well versed in Desktop / Server Windows Operating System Configuration methods including Standalone Physical / Virtualized Environments, Image management, Support of LAN / WAN networks, Email Systems (Exchange, Office 365 Cloud, and Others), SCCM, Disaster Recovery methods, Business Continuity Planning, Market Data/ Business application Support, and Troubleshooting.
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The team architects and engineers the Microsoft operating systems and enterprise products such as Windows 10, Windows Server 2019, Microsoft Active Directory and Microsoft SCCM/MECM, third-party enterprise VDI products such as Citrix XenDesktop and XenApp, as well as multiple custom in-house systems management and software delivery platforms.
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Bachelor of Science degree or higher in related area and 7+ years of combined documented experience with Active Directory, Office 365, Azure, Microsoft Exchange 2016, MECP/SCCM, virtualization platforms, SQL Server databases, and storage-specific information technology experience.
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Troubleshoot, configure, maintain, and monitor Red Hat Enterprise Linux, Windows Server, Trellix ePO, MS SQL, RSA appliances, System Center Suite (SCOM/SCCM/SCVMM), Solarwinds, Veritas NetBackup, Unitrends Backup appliances, SharePoint, Remedy and Exchange servers before Tier III elevation.
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Assist Systems Administrator Sr. with administration of Microsoft Server, Active Directory, Exchange, Group Policy Objects and SCCM; VMware vCenter; Veeam Backup; Red Hat Linux; DNS and DHCP.
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Experience with Windows 7/10, Windows Server 2008-2016, server hardware, storage, switches, routers, firewalls, access points, video-conferencing, printers, copiers, smartphones, VoIP, LAN, WAN, VMware, SCCM, WSUS, Active Directory, Group Policy, DHCP, DNS, SharePoint, Office 365, applications, antivirus, spyware removal, backup/restore.
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Managing Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS.
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Some of the core technologies the IT System Administrator Level 2 will be working with include: Office 365, Azure, Citrix, Active Directory, SCCM, Group Policy, DHCP, DNS, Backups, Storage, Networking, and Server Room Operations.
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Microsoft Exchange, Microsoft Network Operating System, Microsoft SCCM, Microsoft SharePoint, Microsoft Teams, Microsoft SQL, PowerShell scripting, VDI, VoIP Phone Systems. Strong experience with Microsoft Windows, macOS, or Linux Server.
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In addition to managing Microsoft server 2008R2 and 2012R2, DNS records, DHCP Scopes, GPO, WSUS and active directory objects, PKI, printing services, Raritan Command Center, Orion Solarwinds Network Performance Monitoring Tool, and providing server support for server based applications.
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Two years of experience working with any of the following: Workday, Okta, SolarWinds, ManageEngine, Nutanix, VMware, SCCM, Intune, PowerShell, Druva inSync, Teams Voice, SQL. Strong working understanding of Microsoft server roles, and features, e.g., Active Directory, DHCP, DFS, DNS, File, IIS, NPS, and Print.
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Expertise and practical experience with Microsoft server products and VMware technologies (i.e., Hyper-V, DFS, Active Directory, Exchange\O, VMware, vSphere and vSAN.)Good understanding of SCCM & its functionality.
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Additionally, demonstrates experience in one or more of the following areas:Integrated Shipboard Network Systems (ISNS), Information Technology for the 21st Century (IT21), SCI networks, Submarine Local AreaNetworks (SubLAN), and Global Command and Control System-Maritime (GCCS-M) with Windows Server based domains, WindowsServer 2003, Windows Server 2008/2016, Windows 10, Windows Domains, Active Directory, Group Policy or MSCE/MCSA (or otherMicrosoft certifications.
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