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The Senior IT Support Engineer will be responsible for the day-to-day IT service management and delivery for the organization. Provide quality and timely technical support and service for end users, serving as the first point of contact for IT support issues.
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As the IT Service Coordinator/Dispatcher, you will be the linchpin that ensures seamless communication and coordination between our clients and technical team. Assign service requests to appropriate IT technicians based on team assignments, skills, and availability.
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Proficiency in IT service management frameworks and best practices (e.g., ITIL) for effective service delivery and support. Proficiency in IT service management tools.
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Using SAP, CRM, Retail POS, Web-based self-service portals, and APIs to execute transaction review and reverse logistics. Review, design, develop, and execute test strategies, test plans, and test cases for Prepaid and Postpaid Service Revenue Accounting, Billing, and Operations Support Systems (OSS.
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Other responsibilities may be introduced in time as the position and role evolves.
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Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments. Experience with desktop support and imaging tools.
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The customer service representative main role is to provide exceptional service to DAP's retail accounts and Sales Reps via phone, email and order processing. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
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3+ years of experience in desktop support. Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. 3+ years of experience in networking support.
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Leads the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management.
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Third Party Risk Management: collaborate with TPRM to ensure all processes and requirements are met with the entire IT category including contract management. Minimum 5 years of IT category management, strategic sourcing, or IT indirect procurement.
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Defines and monitors asset management service management levels / key performance indicators in partnership with IT functional leadership and solution/service team owners.
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The Senior Audit Manager (SAM) for Infrastructure & Service Management will support the Director of CNB Infrastructure & Service Management in providing independent, objective assurance over the design and operation of CNB's IT risk management practices, governance processes and the system of internal controls.
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Working in close coordination with technical teams and cross-functional stakeholders (e.g., Finance & Accounting, Procurement, Information Security), the IT Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls.
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Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA. Reporting directly to the Manager of IT Support Services, this position will be responsible for on-going support of companywide networks, systems, and IT assets.
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SiriusXM is seeking a Vice President, Product Management - Customer Service to lead our customer service transformation efforts, including the implementation of AI/ML based modern agent desktop, routing, chat and voice solutions.
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retail management it service jobs Title: customer support
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