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In this role, the Client Success Manager (CSM) will strive to understand client goals and outcomes through ongoing data collection and feedback analysis. As excellent client experience is a core value of the company, all CHAMP team members look to client services and success for input across all critical decisions.
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As a Customer Success Manager, your mission is to provide excellent project management and product expertise to help our customers excel in use of the Ketryx Platform. A strong understanding of software-related competencies such as product, customer success, and professional services.
$120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Customer Success Team partners with Sales and our Customers to understand their strategy and align the project scope to our product capabilities. Expert in client-facing functions that support existing and new client deliveries end to end - from initial scoping and quoting through implementation and post-production support.
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Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit.
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Utilizes Totango to document valued-added conversations & engagements with dealer partnersQualifications & Job RequirementsMinimum 4 years of client services, marketing or sales experience.
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As Customer Success Manager within Togetherwork's Associations Product Group, you will be a key member of our client-facing team, responsible for nurturing and growing relationships within a portfolio of small business, mid-market, and enterprise-level accounts.
$75,000 a yearFull-timeRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We’re looking for a Principal Customer Success Manager, Media & Sports who will provide thought leadership to Hootsuite’s highest value and most complex customers. Serve as the main point of contact and manage a defined set of client accounts spanning global media companies (TV networks, streaming services), sports leagues/teams, agencies and more, with a focus on increasing client adoption and account growth.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
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About the job Customer Success Manager in the USA (SaaS Product Vertical) Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization.
Full-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.
$183,370 a yearFull-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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The Customer Success Manager will report into CAE Flight Services leadership and work closely with both internal teams (such as Account teams, Delivery, Customer Care, Product Management and Development) as well as external stakeholders and partners, focusing on solution adoption, understanding the client landscape, key client performance indicators and trends.
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Our ideal candidate will have:3+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. On a given day in this role you will:Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team member, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers' time to value and growth.
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10 to 15+ years of industry leadership experience in a client/professional services, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas.
$183,370 a yearFull-timeExpandApply NowActive JobUpdated 14 days ago
product manager client services jobs Title: customer success manager
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