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Job Description Client Engagement Manager Locations : New York, NY | Waltham, MA | Hybrid Get To Know The Team: The CEM is an integral role within the Global Deal Services Intralinks organization, nested within the larger Global Technical Sales organization.
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Works closely with Marketing, Sales, Customer Service, and Product Development teams to ensure a cohesive and unified approach to client engagement. Functions as a key thought leader and liaison for Client Engagement business partners, including but not limited to incident management, product, marketing, and sales.
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Facilitates community engagement and client loyalty through innovative and creative outreach. Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concern.
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As a Principal Consultant, you will bring architectural guidance, business acumen in the customer service industry (Customer Service, Call Center, Information Technology, Banking and Insurance Operations Process, etc.
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Customer Service Management. Executes long and short-term strategic plans to drive improvements in client care, efficiency, employee engagement and growth. Customer and Client Focus.
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The Entry Level Sales Manager is the subject matter expert in all company policies, client promotions, product and service offerings, and people processes. You are responsible for onboarding and training new team members and ensuring they receive optimal coaching and mentorship in outside sales, customer service techniques, client compliance requirements, and territory management.
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Facilitates an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators.
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As a Manager of Customer Success Managers at Incident IQ, you will play a pivotal key role that will be responsible for overseeing a small team of Customer Success Managers (CSMs) within the CS Organization to drive high-quality service delivery and client satisfaction through proactive account management and rapid customer response.
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Learn and stay current on the business benefits of TrellisPoint product and service offerings including: the TrellisPoint Success Framework (“TPSF”), Microsoft Dynamics 365 Customer Engagement applications, Microsoft Power Platform, and related licensing.
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Minimum of 7 years of experience in client engagement, customer relationship management, or a related role, with at least 3 years in a leadership position. Advocates for client needs and feedback within the organization, influencing product and service improvements.
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Establishes key performance indicators (KPIs) and metrics to measure the effectiveness of client engagement initiatives. Designs, implements, and optimizes processes related to client engagement to ensure efficiency and scalability.
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Leads a team of business insight analysts to drive results in Client Engagement Services by delivering personalized, responsive, and innovative engagement experiences through strategies that align to the objectives of our clients and our business.
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Advise and develop client vision and roadmap of success with strong focus on onboarding, user training, product adoption, and technical support cadence on a regular, timely, and systematic manner throughout the post-sale customer journeys and in collaboration with Schneider LoBs and technology partners.
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Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
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As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. Participate in or lead client engagement activities, such as webinars and lunch & learns, showcasing our product and providing value-added content.
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