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MCI is seeking a Call Center Sales Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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Bilingual Client Support Specialist Requirements: Must have High School diploma/GEDMust be fully Bilingual in English & Spanish (verbal and written)Previous Call Center or Complex Customer Service Experience preferred (ideally in finance, retirement services, insurance, HR/HRIS, etc.
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The Triage Program Manager will ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.
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Depending on project status, Data Processor may assist with initial client meeting to collect documentation. The Data Processor will follow up via phone call for missing documentation.
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Seeking On Call Resident Assistants on our Buffalo Area Services Team. Work closely with Shelter staff to assure client program activities. Maintain client safety and security including assistance with emergency evacuation and other special needs.
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NTT DATA's Client is seeking an IT Project Manager to be responsible for initiation and managing of IT projects for enhancements, upgrade, migrate, integration of call center operations using Genesys Cloud and AVAYA technologies.
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Provide on-call technical support via phone, email or teleconference to Client, as requested, or risk management/claims Administration personnel. Attendance on teleconference client meetings as requested and as appropriate, on safety meetings teleconference with the Client project team.
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Experience in implementing capabilities including (but not limited to): Omni-channel – Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/Client, Chatbots etc.
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Responsibilities:Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. dvanced knowledge of Cisco Call Manager.
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The successful candidate can look forward to projects including assignments such as the LAX Program Management Project, LA Metro, OCTA, Riverside County On Call contract and many other transportation and transit public works project.
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Shift Differentials and flexible hours Daily & Weekly Pay Options Travel time and milage reimbursement PAID orientation, training, and continuing education Supportive office staff on-call Health, dental, and vision insurance 401k with company match Employee discount program Celebrate your daily impact.
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Client Support Specialist Requirements: Must have High School diploma/GEDPrevious Call Center or Complex Customer Service Experience preferred (ideally in finance, retirement services, insurance, HR/HRIS, etc.
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Conducts periodic reviews of hospitalized patients when on-call for evaluation of the reported change in status or condition of individuals under treatment Provides psychiatric diagnosis and the review of the positive behavior support plan (PBSP) and/or psychiatric support plan (PSP), including review of all the identified risks of the individual, (choking, falls, seizures, aggression, etc.
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Technical inspections of the maintenance work of our people, subcontractor maintenance supplier and facilities to ensure compliance with the client standards (e.g., computer validation, MIS review, etc.
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Quickly establish a consistent SBA business development cadence in the marketplace which includes but is not limited to, Call Planning and Follow-Up, Client Retention Calls, New Client Prospecting, Outbound Telephone Calling Efforts, Networking Events.
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Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).