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TOOLS AND EQUIPMENT Pick up truck, dump truck, back hoe, loader, forklift, snow blower, lawn and landscaping equipment, including tractors, mowers, aerator, chain saw, edgers, weed trimmers, electric motors, pumps, sprinklers, irrigation systems; miscellaneous hand and power tools for turf maintenance, carpentry, roofing, painting, plumbing, electrical, and cement finishing work, boiler, telephone or cell phone, mobile or portable radio.
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The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via IT Service Management (ITSM) system. Provides Tier 1/2 and networking support for Mobile Device Computers (MDC's) utilized by the Police Department.
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Pick up truck, dump truck, back hoe, loader, forklift, snow blower, lawn and landscaping equipment, including tractors, mowers, aerator, chain saw, edgers, weed trimmers, electric motors, pumps, sprinklers, irrigation systems; miscellaneous hand and power tools for turf maintenance, carpentry, roofing, painting, plumbing, electrical, and cement finishing work, boiler, telephone or cell phone, mobile or portable radio.
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Mobile Phone configuration and support using MDM (Mobile Iron / Intune) Someone who is technically strong in Windows, Office, Office 365, Microsoft Hyper-V, High Performance Compute (HPC), Networking and Windows/Linux Server technologies and can assist with BAU Support, new implementations, migrations, and newly acquired business Integrations.
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Working knowledge and hands-on experience with the following skillsets: Active Directory/ Microsoft Azure Microsoft Windows 10 Microsoft Server Operating Systems 2008 - 2016 Bomgar (Remote Client Support Software) Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals Basic IT security measures and requirements Basic Networking knowledge and understanding Basic Mobile Support - Apple iOS and Android.
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CompTIA A+ or MS MCP Windows 7 certifications preferred. Provides Tier 1 support on mobile devices such as tablets and phones utilizing mobile device management software. Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell.
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Must have thorough knowledge of Windows 11, MS Office 365, Azure Active Directory, Citrix, Cisco VPN, Intune, Ring Central or similar phone system support, iManage or equivalent. Must have knowledge and experience with supporting mobile devices, both Android and Apple, including knowledge of mobile device management systems.
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Troubleshoot technical issues such as Windows, macOS, Citrix Xen App, Microsoft Office, M365, OneDrive, Teams, telephony, fax, mobile devices, malware/virus, network printing, scan to email/folder, network/wireless, access points, etc.
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Provide Windows desktop, network and mobile devices support to staff via on-site visits, remotely, over the phone and resolve help desk tickets. Strong experience with Windows Operating Systems (10, Server 2012, 2016, 2019.
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Answers phone support line for IT Service Desk for initial first call resolution of incidents/requests with focus around desktop/OS/HW/mobile issues. Demonstrates exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers involving each IT Service Desk request/incident handled.
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Extensive knowledge of Microsoft Active Directory, Windows 10, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.
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Problem resolution will involve the use of diagnostic and service management tracking tools and providing in-person, hands-on help at the desktop level, phone support, and chat/email support. Provide exceptional customer service support in person, on the phone or through chat/email.
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Three years of experience working in a technology department with Windows software is required in a similarly sized, law firm. Supports onboard end-user process, including electronic file transfers, mobile devices, etc.
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Provide Tier 1 technical support to customers remotely via phone and the ticketing system (ConnectWise) General knowledge of computer hardware, enterprise applications (MS Windows, Office, Adobe), networking, and troubleshooting.
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Install, configure, and maintain hardware, such as Windows and Mac devices, networking equipment, storage devices, audio/video conferencing systems, video surveillance systems, and VoIP phone systems.
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