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The HR Business Partner is responsible for managing the administration of Human Resources programs to include, benefits administration, background checks, workers compensation, unemployment, federal and state leave of absence, Fair Labor Standards Act determinations, minimum wage, rate reductions, and Immigration.
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The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract.
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Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum of two (2) years of related experience in a contact center environment, with extensive hands-on experience performing back-office processing required.
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A Contact Center Supervisor supporting the Aidvantage Repayment Options team is responsible for providing first level supervision and leadership to team leads and processing agents with the goal of meeting program objectives and customer service level agreements.
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Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks. Supervise the work of Federal Student Aid (FSA) Loan Servicing team leads and processing agents to ensure adherence to quality standards, deadlines, and proper procedures, and correcting errors and resolving problems as needed.
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Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' performance, providing or coordinating coaching on a regular basis, and responding to / processing incoming requests during peak or high-volume periods, as needed.
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Minimum Requirements: - Bachelor's degree in related field. A Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
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Provide staff mentoring and coaching on an ongoing basis. Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
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Must connect an Ethernet cable directly to a router (cannot connect via Wi-Fi). Maximus is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
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EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
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By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
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Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed. Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
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Bachelor’s degree preferred or equivalent in experience· A minimum of 3-5 years of HR related experience· PHR, SPHR, CP or SCP strongly preferred· Prior experience in, or exposure to payroll processing, or an aptitude or ability to learn how to process payroll, including knowledge of wage and hour laws.
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The Company complies with applicable federal, state, and local minimum wage requirements. PROJECT REVENUE SPECIALIST is a skilled and financially-minded individual that will assist in managing, processing, and troubleshooting of various accounts and transactions.
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Five or more years of Industrial Security acting as a Contractor Special Security Officer (CSSO) and five or more years CPSO (Contractor Program Security Officer) experience for a combined ten or more years minimum.
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minimum wage processing jobs
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