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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps.
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Design, implement, and maintain automation solutions to streamline ITSM workflows, including incident management, request fulfillment, change management, and problem management.
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Job description: REQUIRED SKILLS: At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management.
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The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.
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Support/Maintenance: Functions as a technical expert for GSOC ITSM platform; manage testing and release of a full range configuration changes; Perform system patching to maintain an up-to-date and secure environment; Use the ITSM platform to support asset management, change management, network management, incident management, and contract management programs.
$71,300 - $124,800 a yearExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, CSM, SPM>PPM, APW (now SPW), CMDB, ITOM/ITAM, ATF, DevSecOps, HRSD, Service Portal, Change Management, Incident Management, Custom Development, etc.
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Prefer experience executing ITIL / ITSM service process policies and procedures, including incident management, change/configuration management, asset management, vendor relationship management, and IT project management.
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Assist with development of IAM roadmap for SailPoint and integration with ServiceNow to enhance ITSM best practices related to Service Management, Incident Management, Problem Management and Change Management.
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Strongly Preferred ITIL V4 certified with experience in IT Service Management (ITSM) including, Change, Incident, Knowledge, and Problem Management principles and processes.
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Manage and optimize the organization's use of Fresh service, a cloud-based IT service management (ITSM) platform, to centralize asset management, incident management, and change management workflows.
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Assist in implementing and overseeing IT Service Management (ITSM) processes, such as Change Management, Problem Management, and Incident Management. ITSM Knowledge: Solid understanding of ITSM processes, including Change Management, Problem Management, and Incident Management.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.
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Experience with development and implementation of ServiceNow ITSM modules – Request Management, Asset management, Incident Management, Problem Management, Change Management, Knowledge Management and other OOB applications.
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Deep knowledge and experience on automation engineering, robotic process automation, systems engineering, change procedure automation, AI/ML technologies (monitoring/alerting automation, observability automation, configuration management automation, smart alerting, dynamic topology mapping, auto ticket triage, deployment automation, infrastructure orchestration, and analytics) and secure software development practices.
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Experience with Aruba ClearPass Policy Manager (CPPM) identity management solution. Leidos currently has an opening on the 'Service Management, Integration and Transport' (SMIT) Contract for a Transport Operations Information Assurance Engineer position.
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