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Triage and respond to security tickets (vulnerability remediation, incident response, legal requests) in an escalated support model with the IT Help Desk. Provide help desk escalation support for IT Security tickets.
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Well-rounded in other areas such as project management, on-campus computer lab/information desk/help desk, IT-related case studies, student-led consulting group. Explored (in school courses or work internships) the technical aspects of: Cloud deployment in Amazon Web Services, Microsoft Azure or Google Cloud, Cloud architecture, network, operations, database, programming, data analytics, enterprise IT, information systems.
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Microsoft Cloud Azure, Dynamics 365 ERP, Data Lake and other parts of the Microsoft Technical Architecture, LAN, WAN, Help Desk. Manage other technical Architects, Database, Environment Management, etc.
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This person reports to the Help Desk Manager for IT Support in LSU AgCenter Information Technology. The primary area of support responsibilities will be for the faculty and staff of the College of Agriculture and LSU AgCenter through the IT Help Desk. Overnight travel will occasionally be required.
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Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. IT support relating to issues with the internal systems and network infrastructure.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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Provide level 1 Help Desk supportAssist in analysis of business information needs by working with the Supervisor of Support Services, Manager of IT, Director of IT and other staff to develop and implement plans to meet business needsAssist in acquisition of network equipment, computers, and peripherals, including telephones, etc.
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Experience in IT Desktop Support/Help desk role. Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple) a plus. Relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple, etc.
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IT Help Desk support. Ensures 95% of all service desk work orders are input in Remedy. The IT Specialist III will provide support for comprehensive, integrated, end-to-end IT services that include desktop, software, and peripheral support.
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Position SummaryThe IT Technician performs initial triage and attempts resolution of computer hardware, network and telephony related incidents reported to the Help Desk, and is responsible for documentation and coordination of issue resolution with other IT teams and vendors.
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Desktop Management, End User Support, Help Desk Operations, Information Technology (IT) Support. Help Desk – Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc.
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Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy. They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services.
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10 + years demonstrated success leading IT technical support teams or IT Help Desk Engineers. The IT Operations Manager works directly with our Director of Configuration Services to ensure the timely delivery of IT equipment for Blue Mantis employees and clients.
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Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems. Prototype:IT is seeking IT Help Desk Support Specialists who are problem-solvers with a desire to grow their IT knowledge in a challenging and fast-paced environment.
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Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific.
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