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Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls.
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Engage in dedicated time each week to connect and refuel – by exploring the career center, networking with colleagues, taking online classes, and more! We assist companies and non-profit organizations in delivering benefits to their employees.
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Inbound call center experience. Service - Answers inbound communications to service accounts, fulfill requests, or address issues. The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon business needs) of 8:30 AM - 5:30 PM Pacific Time.
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Previous experience in an inbound call center environment preferred. Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
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Minimum of 3-years of total call center experience or 1-year of call center management experience. Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients.
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Bachelor's degree or 3+ years minimum inbound Call Center experience. Experience working in a substance abuse facility, Crisis Center, Emergency Room, Triage unit, EMT, 911 Call Center environment.
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The Manager is responsible for being the single point of contact for inbound Service Center calls. You will enter and maintain the inquiry into our ERP / CRM database and monitor the call and/or case from beginning to end.
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Supports Contact Center taking inbound calls during high call volume periods. Working knowledge of contact center technology, including ACD, workforce management, and quality management.
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A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
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Responsible for driving the growth of revenue and profit originating from a call center. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.
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MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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To support our customers and field locations, we have relocated our full-service inside sales center to Parsippany that will operate as a dedicated team to increase inbound outbound sales, web sales, lost lead sales, and enhance the customer service experience.
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As a Weekend Call Center Supervisor, your day will be fast paced handling a large volume of inbound/outbound calls, as well as supervising those on your team for maximum efficiencies.
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The Customer Service Call Center Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
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Superior knowledge of call center tools and technology used to manage KPIs and SLAs. Responsible for hiring, coaching and terminating call center employees. Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment.
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