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Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met. Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
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Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre.
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Investigates/action Ovation Specialized Travel Consultants reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare (e.g., CSI, Going the Extra Mile "GEM") The role will form part of a highly skilled team of Corporate Ovation Specialized VIP Travel Consultants located virtually from home and will report to an operations supervisor and support from an operations manager.
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Review and communicate daily VIP Arrivals, Special Event, In House Rate Check and all other reports for accuracy of hotel reservations. Thus, ensuring compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices.
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Create a Food + Beverage driven environment, ensuring the hotel's restaurant concepts are in full force; partner closely with the leaders of Food+ Beverage to ensure offerings are locally sourced and produced, of the highest quality and celebrate the locality of the hotel; and be passionately aware of average checks, VIP reservations, special events, costs, signature dishes and the mixologist's recent creation.
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Executive office support: greeting guests arriving at the executive offices, answering the Managing Director's phone, and creating reservations for VIP guests. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
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Attend weekly department meetings with Group Sales, Hotel Division and VIP Services Manager. Manage Reservations Department (Reservations Attendant, Supervisors, Coordinator) Manage PBX Department (PBX Attendant and PBX Lead) Maintain Rate Integrity across all channels of business (In-house quotes, Internet, Group Sales, Travel Agents) Balance mix of business to ensure the division’s profitability.
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Oversee all VIP reservations from pre-arrival to post-departure. Responsible for delivering and maintaining luxury hotel standards. They will work alongside the reservations, front desk, concierge, dining and housekeeping teams and maintain an efficient professional relationship with each.
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Responsibilities include, but are not limited to: selling & servicing guest room blocks, meeting space, large party VIP food & beverage outlet reservations,and other Hyatt services to customer groups; managing accounts, room blocks and pick up, billing instructions and final review; conducting site inspections, and prospecting to generate new business.
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Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out. Assign hotel rooms to all guests prior to arrival taking into account guest requests and upgrades for VIP guests.
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Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel. The Revenue/Reservations Coordinator will coordinate and complete clerical and data support functions for revenue management, take incoming calls to assist guests with questions and.
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Experience and understanding of complex ticketing rules and fares for both Domestic and International travel, hotel and car bookings, and overall reservations procedures required. Schedule travel arrangements according to Corporate travel policies in a timely and professional manner using the Sabre GDS or similar GDS reservation system for all airfare, car rental and hotel bookings.
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Manage sales marketing materials required for packaging, advertising, and promotion of company products and/or services (e.g., sales kits, trade-show supplies, VIP amenities, site inspections, etc.
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The Ovation Specialized VIP Travel Consultant role at AmexGBT is to deliver exceptional travel service experience for our corporate business customers. Air, rail, hotel, car booking. Detailed understanding of fares and ticketing rules, for car, air, hotel travel.
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Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Work directly with reservations agents to insure billing and room requirement fulfilled for VIP guests.
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