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Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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Located in the vibrant community of Kearny Mesa, our hotel provides unrivaled access to a number of the area's most renowned locales including the San Diego Zoo, SDCCU Stadium and Gaslamp Quarter.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
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Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards. The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Making hotel and catering reservations for inbound and outbound aircraft. Must be able to obtain AOA badge and pass TSA Security Threat Assessment. Making hotel and catering reservations for inbound and outbound aircraft.
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To create strong relationship with Sales, Marketing and Front Desk departments, and understand how they interface with Reservations & Revenue departments. To be continually aware of hotel availability and oversell accommodation types when warranted as well as approve oversells for reservations agents.
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Front Desk Agent's are responsible for checking guests in and out, taking reservations, inventory control, and. EL CAPITAN HOTEL is hiring for a FRONT DESK AGENT.
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Primary responsibilities include: registering guests, making and modifying reservations, hotel operator,and concierge duties. Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
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The incumbent is also responsible for achieving hotel revenue goals and directing and managing the day-to-day operations of the hotel, including front desk services, housekeeping, guest services and reservations, telecommunications, and room service.
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Responsible for implementing, maintaining, and enforcing Policies and Procedures of Front Office (Room Reservations, Front Desk, Bells, Valet, PBX) operations. Responsible for the overall management, coordination and evaluation of Room Reservations, Front Desk, Bells, Valet and PBX. Responsibilities include supervising the delivery and measurement of guest service, interviewing and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; assist in planning budgets and controlling payroll costs.
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Provide assistance with additional office responsibilities, including but not limited to reception/front desk/switchboard coverage, supporting multiple consultants, IT liaison, software trainer, document proofreading and quality assurance, client meeting preparation, Executive Assistant mentor, special office projects, social functions and any other tasks identified by the office Administrative Manager on an ad-hoc basis.
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The Front Desk Supervisor is fully committed to ensuring that all procedures are performed to the department and property standards and serve as an ambassador for the property. S/he will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations.
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As needed, assist with scheduling, hiring and training front desk employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
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The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
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Work closely with client organizations to schedule candidates for interviews with clients, including assistance with hotel reservations, air travel, directions and any other search-related requirements.
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hotel reservations front desk jobs
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