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Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.
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Holds a weekly GRC meeting with the Reservations Manager and Director of Revenue Management. Works closely with Director of Revenue, Marketing and Community Manager and Atelier Ace staff to create need date promotions well in advance of need date.
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This role oversees the Rooms Division, including Guest Services,Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communicationacross all departments.
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Provide guidance to Revenue Analyst/Manager to achieve and exceed KPI’s. Four (4) years or more of analytical experience within revenue management, data management, reservations, or front office operations.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work. Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
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Requirements Four year college degree or equivalent experienceMulti-property role in revenue manager for at least 3 years of revenue experienceMultiple brand experience requiredStrong analytical and technical skillsTop 25 MSA experience preferredStrong working knowledge of reservations, revenue, front office, sales & catering systems and industry systems (STR, TravelClick, Sales Systems, Knowland, Kalibri, etc.
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Actively trains Front Office Manager and Executive Housekeeping Manager and Supervisors in employee management and revenue management and other pertinent skills. Directs all activities of the Front Office Manager, Housekeeping Manager, Reservations and Security to ensure communications and follow-up on any problems, guest requests or special requirements.
$90,000 a yearFull-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Will be an advantage; Degree or Diploma in Hotel Management or equivalent with Minimum 1 to 2 years working experience in room reservations/call centre operations; Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the Best Western Plus - Bloomington, MN at the Mall of America.
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Additionally, they collaborate with the Director of Revenue and Reservations Manager to align room availability and sales strategies, maximizing occupancy, revenue, and room rates.
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The night auditor acts as an internal auditor to ensure hotel staff correctly report revenue and financial transactions. Prefer 1-2 years Hotel experienceObserves and adheres to Akwesasne Mohawk Casino safety policies and proceduresPerform other duties as assigned by Front Desk Manager/DirectorSUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibility.
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.
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2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.
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Overview: The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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