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Respond to Help Desk escalations via phone call, email, or the VA’s ticketing system. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people.
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The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. In this mission we provide Tier 1 Help Desk Support to the NRC's user community.
$20.48 - $22 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Job Title: Help Desk Technician. This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email. Experience using JIRA ticketing system.
$18 - $23 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Technical Support Specialist will be required to be an expert in the Tier 1 process, and an expert in Tier 2 initial stages, and must possess a good understanding of the ticket processes, escalation, and be able to identify any gaps in the current process and ticketing issues to the Technical Support Specialist Team Lead. The Technical Support Specialist will also be able to define, report, and escalate business impact and critical issues.
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Knowledge of call center software and ticketing systems. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. prior help desk experience preferred.
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Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others. Document calls with high detail in an enterprise level ticketing system (ServiceNow.
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They will work alongside the Asst. AD for Marketing, Promotions and Fan Engagement to better the overall fan experience at home events, they will work and coordinate sponsorship fulfillment with the Associate AD for External Relations, they will work with the Asst. AD for Operations, Facilities and Ticketing to prepare venues for games and events, alongside possible ticket promotions, etc.
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The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office.
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Ticketing and RMM experience (ConnectWise, Kaseya, ITGlue, Datto, etc.) We are seeking an experienced Senior IT Support Engineer with the drive and determination to help support our expanding MSP client base and who is looking for a growth opportunity.
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Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation. Document all work performed in the ticketing system (ConnectWise.
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Providing help via telephone, email and Livechat, ensuring all interactions are recorded in our ticketing system (Zendesk) We build teams that help companies scale in every facet of their businessfrom customer support to Software QA, content moderation, design, engineering, and more.
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This role will architect, implement, maintain, and enhance data solutions (data warehouse, ETL processes, custom-built software, web applications) that help create business strategies, help create new revenue streams, improve hockey and soccer operations, and help elevate athlete performance.
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Experience using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future use. Experience using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future use.
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Help monitor the IT Support inbox and ticketing system. Help onboard new staff. Help manage the company’s IT systems. This role reports to the Information Technology Manager and is located in the Arlington office.
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Manage all tasks and projects, and ensure that all items are tracked in the ticketing system and being handled in a manner that meets or exceeds established OLAs and SLAs. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.
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