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Help Desk Technician
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$18 - $23 an hour
Full-time
- Job Title: Help Desk Technician
- Job Description: A large home healthcare company is looking to hire a helpdesk technician to join their application support team.
- This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email.
- This person will resolve 12-15 tickets a day- issues will range from password rests, resolving MS office issues such as Outlook not responding, as well as supporting/troubleshooting internal EMR applications.
- In addition they will provide white glove service following up with users to ensure their issues are resolved or to provide status updates on when their issues will be fixed.
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