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IT Support Specialist
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- Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance.
- Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
- The IT Support Specialist is responsible handling client calls related to networks and system infrastructure, identifying, researching, and resolving complex technical problems; managing and fielding escalated incidents; ensure service levels are maintained; perform required documentation; track and monitor issues ensuring resolution in a timely manner; occasional on-site visits to clients.
- Document calls with high detail in an enterprise level ticketing system (ServiceNow)
- Microsoft Certifications (MCSA, MCITP, etc.)
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