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Edgesource is seeking a highly motivated and experienced Help Desk Analyst (Cloud) to support our 24x7 operations. 1+ years of experience as a system administrator, with a strong focus on cloud-based solutions and help desk operations.
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Document end user issues/requests utilizing the IT Service Desk service management application. Provide end-user hardware, software, and telecommunications desk-side system support. Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
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Excellent written and oral communication skills necessary to share technical knowledge and create self-help documentation for a wide range of constituents who have a wide range of technical expertise to assist clients in learning how best to use technology.
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You should have at least 2 years of experience in a help desk support role or system support role, with strong analytical and critical thinking skills and the ability to think critically when assessing risks and determining the best solutions.
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Our government client is looking for an experienced Help Desk Analyst on a hybrid 12+ months renewable contract role in Richmond, VA. Position –Help Desk Analyst.
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Of the organization Required Radio / radio frequency experience: Motorola or Nokia or Samsung Desired Experience managing and troubleshooting over 50+ tickets Desired Requirements Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No.
$100RemoteExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar. Partner with the Operations Specialist, Sr. Analyst and Managed Services Continuous Improvement team on creation/streamlining of support processes.
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Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti. Enters, monitors, and updates help desk tickets in the call tracking system to track progress and resolution of customer issues.
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Experience with customer service/end user support/help desk support - Required 5. The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner.
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Perform help desk functions by troubleshooting GBEBS/GFEBS-SA problem areas to find solutions and temporary workarounds. Independently compile job aids and provide procedural training on processes as requested by end users at the individual, group level, desk-side and in classroom in adherence with established policies, rules and regulations.
$125,000 - $180,000 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience. The NOC Analyst role is responsible for technology support for business partners and internal customers.
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To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions.
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Prioritizes and resolves EHR and Help Desk related issues as reported via IT/IS ticketing system or by phoneFormat, design and build online documents that will work in our EHR.Manage and support EHR user and system preferences and configurations.
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Experience as a help desk technician or other customer support role. Desktop Support Analyst. Thedesktop support analyst is responsible for providing technical assistance andsupport related to computer systems, hardware, and software.
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2+ years of Level 2 and Level 3 Help Desk Support. Concept Plus is seeking a Systems Analyst to support all business analysis, technical writing for requirements analysis and documentation needs of the WSMIS applications implementation and.
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