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Business Analyst / Business Systems Consultant 3 Help Desk
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Full-time
- A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.
- The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner.
- T he BSC will be working within a team to instigate process improvements in the provisioning workflow.
- The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
- Experience with developing systems via a structured SDLC methodology including Agile methodology.
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