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Perform any or all other duties as assigned by Guest Services Manager. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department.
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Process guest payments for spa/salon services and obtain payment authorization as needed. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
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Communicate with Guest Services Manager on all guest service requests, incidental charges, etc. The Private Concierge is primarily responsible for tailoring services to specific guest and owner needs.
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We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies.
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Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals.
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Manage ECC. (Event Concierge Console): Add Meeting manager and Client. Planning manager for all courtesy blocks: Input traces in envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes and send group invoice.
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Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. Laundry, Staff, AYS and Concierge/Guest Services. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
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Guest Services Manager is responsible for overseeing the short and long-term growth and operations for the following area: Guest Services (including PBX, Concierge Services, VIP services and Pre-Arrival); The Guest Services Manager also assists as needed the Transportation Department (including Guest and Associate Shuttles) particularly in the Transportation Manager's absence as well as the Front Office.
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Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Acts as a resource between employees and spa/salon manager to resolve work related conflicts.
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Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget.
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Facilitate guest check-in and check-out in satellite areas away from the main front desk such as Self Check-In, VIP Welcome and Concierge. Perform other tasks as assigned by supervisor, manager or director.
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The Guest Services Manager Level 3 is responsible for ensuring the operation of guest services, concierge and uniformed services/transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit. Job Title: Front Office/Operations Manager (Salaried) Concierge and garage services may also report to this position.
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We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field.
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The butler manager will be working towards overall operational excellence, guest satisfaction and brand loyalty. The Raffles Butler Manager is at the centre of every guest experience at Raffles Boston.
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