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Assist Front Office Manager/Director with managing resort inventory. Interpersonal skills, high level of communication skills, ability to make decisions and lead others Understanding of how Housekeeping and Front Office work together We are an equal opportunity employer and value diversity at our company.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
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Thorough organizational and supervisory skills to train the Front Office staff on systems and brand standards to enable successful Front Office operations. Oversee the front desk and PBX and ensure all Agents are following the Marriott guidelines and scripting.
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Minimum 1 year of experience as an Assistant Front Office Manager, Assistant Front Desk Manager, or Front Office Supervisor. The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction.
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1+ year previous Front Desk/Guest Service management experience. Successful completions of a criminal background check and drug screen. Bachelor's Degree in Hospitality, Hotel Management or related field.
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Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience. Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
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Reports To: Front Office/Operations Manager. Prepare the front office for the 'AM' shift and reset day's business. Attend and actively participate in all front office meetings.
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Must have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions. Motivate, coach, counsel and discipline all Front Office personnel according to hotel standards.
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Guest Services Manager is responsible for overseeing the short and long-term growth and operations for the following area: Guest Services (including PBX, Concierge Services, VIP services and Pre-Arrival); The Guest Services Manager also assists as needed the Transportation Department (including Guest and Associate Shuttles) particularly in the Transportation Manager's absence as well as the Front Office.
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Assists in training staff and developing for potential career advancement. Assists with guest services functions as needed. Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property.
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Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
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Prepare the front office for the 'A' shift and reset day's business. Act as PBX operator during the audit shift. Act as a Guest Service representative and manager on duty during the nighttime hours.
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Previous guest service or front desk hospitality experience preferred. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Previous guest service or front desk hospitality experience preferred.
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Understand and use math concepts in order to design a financial or economic system. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Ensure your front office team delivers a great service, professional attention and personal recognition. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
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