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Guest Services Manager
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- The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction.
- Manages and motivates the Front Office team to provide a high standard of service for customers.
- Takes reservations using the hotel reservation system, ensuring maximum occupancy and rates are met.
- Checks guests in and out, including preparation of guest bills and authorizing payments.
- Prepares room revenue and occupancy forecast and takes action on rate strategies.
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