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Front Desk Manager
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- Have a thorough knowledge of HMS system and able to train others.
- Must have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions.
- Maintains close communication with the Director of Front Office and other department heads.
- Participate in monthly forecasting and weekly scheduling; daily reviews, operating results and take immediate corrective action as required.
- Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner.
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