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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs. 2+ years of hospitality or guest services experience. Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The beautiful Hilton Motif Seattle is looking to add a Front Desk Clerk to their Front Office team! As a Front Desk Clerk, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Watch A Day in the Life video for Guest Services Representative. Guest Services Rep Part Time - $13.50 - $22.73 Hourly. Guest Services Rep Part Time - $32.88 Hourly.
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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Job functions include empowerment to resolve guest issues through the Make it Right process.
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Minimum two to three years Front office or guest services management with at least one year supervisory experience. We are seeking a Director of Front Office to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
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Ability to deal with problems, address and solve guest-related issues. Assists guests at all times; responds to guest requests with diligent follow through. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Guest Services Rep Full Time - $13.50 - $22.73 Hourly. Guest Services Rep Full Time - $26.30 Hourly. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property.
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The Company complies with applicable federal, state, and local minimum wage requirements. The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
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