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Role Responsibilities:The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
$62,431 - $80,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager. To do this kind of work, you must be able to: Be an outgoing, welcoming personality for the Hotel Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
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PHYSICAL DEMANDS & WORK ENVIRONMENT Office area and front desk computer that may be located in a high rise hotel. Front Desk Agents are responsible for timely check- ins and check- outs.
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Work closely with internal departments such as Front Desk, Group Desk, Front Service, VIP, Player Development, and Customer Care and external partners such as ground handling serivces, ground transportations services, and airline.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
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Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
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Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
$19.11 - $20.86 an hour depends on experienceFull-time/part-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
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Midas Hospitality is seeking a Front Office Supervisor to join our team at the Home2 Suites hotel located in Brooklyn Park, MN. This position will supervise front desk staff and run all aspects of the front desk and office.
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Acts as a role model for all front office staff and responsible for department in absence of a Hotel Manager. Able to work as a Front Desk Clerk as needed based on business demands.
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Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs. Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated.
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
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Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
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The Front Desk Supervisor will report directly to the General Manager and will work closely with other departments to ensure a positive guest experience. As a key member of the team, the Front Desk Supervisor will be responsible for managing and training front desk staff, handling guest complaints and requests, and ensuring the smooth and efficient operation of the front desk.
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