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2 - 3 years of front desk agent &/or Night Auditor experience; &/or 1 - 2 years Front Desk supervisor experience with a hotel. The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a new Front Desk Agent.
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Residence Inn by Marriott Convention Center is seeking an experienced Front Desk Agent/Relief Night Auditor for their busy hotel! Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
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Night Auditor/Front Desk Agent. Perform the duties of a Front Desk Clerk including express checkouts. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.
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Night Auditor Duties: Perform all end-of-day front desk and night audit functions. POSITION TITLE: Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This specific position will be 2-3 days per week, but can grow into a full-time position, depending on business volume.
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We're looking for a positive and professional hotel front desk agent night auditor to deliver an exceptional experience to every guest at our hotel. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
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Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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Complete back-up of front office computer system and night audit program daily (if applicable). Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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Overnight Guest Service Agent/Night Auditor. Will also process all city ledger work to accounting, as well as perform as a Front Desk Agent which represents the hotel to the guest throughout all stages of guests hotel experience including: reservations, check-in and check-out and any follow up communication.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period.
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Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required. Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
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The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.
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The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels' standards.
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The NA will act as the hotel system liaison during night hours. Follow all local laws with regard to alcoholic beverage sales. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
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Previous background from the extended stay industry preferred. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
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