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Manage, design, configure, test, deploy, and support the Customer Experience Applications comprised of Zendesk, Five9, Twilio, SurveyPal, and many other technologies. CallRail is looking for a Revenue Operations Manager who is a strategic leader that will serve as the primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (currently ZenDesk, Five9, knowledge of Service Cloud beneficial.
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Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya. Architecting, designing, building, and supporting complex contact center applications that integrate with the different contact center solutions within CVS including, Cisco, Avaya, Five9, Verint, Nice IEX.
$124,372.5 - $247,200 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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After onboarding, this position must be proficient in running ABOUT s Transfer Center technology, Five9 phone systems with call recording, EPIC including creating Reservation for transferred patients and office-oriented systems as required supporting client operations.
Full-timeExpandUpdated 3 days ago - UpvoteDownvoteShare Job
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Performs basic problem solving and assistance on various software applications and hardware systems including but not limited to Office 365, Azure, multi-function printers, Five9, Domo and our proprietary web application Telecare.
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Configure and customize Five9 applications, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), call routing, agent scripting, CRM integration and reporting. In-depth knowledge of Five9 platform functionalities, including, but not limited to, IVR (Interactive Voice Response), ACD (Automatic Call Distribution), Call Routing, Agent Scripting, CRM Integration and Reporting.
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Examples include Genesys, Five9, NICE WFM, Tableau. Five9 experience preferred. Examples include Genesys, Five9, NICE WFM, Tableau. Senior Manager of Workforce Management , you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300+ person global Customer Support contact center.
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Ensures Duly’s Five9 IVR, Five9 WFO (QM/WFM) and IVA platforms and related technologies support and elevate a high-performance contact center. Be able to perform as a Five9 mentor for our Service Desk technicians Recommend and implement advanced campaign / IVR structure to meet expected customer experiences Work with Internal and External dev teams to support IVR API integrations.
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As part of the Cloud Platform Engineering team, you will be building Five9’s Classic on-prem and Modern SaaS platform. Enable all Five9 development teams with on-prem and Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services.
Full-timeExpandUpdated 3 days ago - UpvoteDownvoteShare Job
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Strong familiarity with CCaaS solutions from major technology providers such as Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk. Experience with or deep knowledge of CCaaS vendors like Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk required.
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Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, Verint WFM, Aspect, Avaya Predictive Dialer, and CAS for volume including inbound calls, outbound calls, faxes and other offline functions including non- production time (meetings, trainings, etc.
Work from homeExpandUpdated 3 days ago - UpvoteDownvoteShare Job
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The ideal candidate should have 3+ years’ experience utilizing Five9, both in call center configurations and including IVR and other modality development as well as in cloud-based application integration experience.
Full-timeExpandUpdated 4 days ago - UpvoteDownvoteShare Job
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This Product Manager position calls for a dynamic individual with a background user interface, accessibility concerns, WCAG, and VPATs∯*∯ The successful candidate will demonstrate a passion for building intelligent, success-driven customer engagement applications within the Five9 Cloud Contact Center portfolio.
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Benefits and Perks: Medical/Dental/Vision plans 403(b) PTO Short & Long Term Disability Basic Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Discounts Through our Partners NJ Devils NJ Performing Arts Center Verizon And many more.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Setting up IVR for new Brands when they get migrated to Five9. Proficiency in VoIP phone applications, Five9 preferred. Lead Five9 migration during M&A. Troubleshoot phone issues, migrating from one provider to another (five9), configuring voicemail, Caller ID functionality, etc.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Utilize top tier technology; Salesforce.com, Five9, Domo, Gong.io, DocuSign, Calendly etc. Partnerships include; Nerdwallet, Experian, Sofi, Lending Tree and many more. Utilize top tier technology; Salesforce.com, Five9, Domo, Gong.io, DocuSign, Calendly etc.
$160,000 - $180,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
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