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Service Center Manager Senior:Bachelor's Degree in Business, Finance, Accounting, or related field of study. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act. QualificationsMinimum Formal Qualifications:Service Center Manager:Bachelor's Degree in Business, Finance, Accounting, or related field of study.
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5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio.
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8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions. Accenture is committed to providing veteran employment opportunities to our service men and women.
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Works with software and technology partners to design & deliver Service-focused solutions. Develops strong working relationships with the senior management team and identifies follow-on project opportunities.
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Manages experience-led teams in developing strategic vision and creative UI/UX design. 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc.
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Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.
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Strong understanding of PCI/PII security and data privacy requirements. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. The digital economy has caused a massive increase in the amount and importance of digital content.
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Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management.
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Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences.
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Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
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7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. Manages and contributes to development of the platform migration and global roll out strategy and execution.
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As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
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Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source. Under routine-to-moderate supervision, provides case management or service coordination services, promotes clients’ independence in performing activities of daily living, and empowers clients to manage their symptoms, typically completing work independently, in accordance with instructions, policies and procedures, previous training, and accepted practices, but consulting regularly with supervisor on particularly complex or otherwise challenging situations.
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Senior Residential Service Manager - Residential and Hospitality Services. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.
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field service center manager jobs Title: service manager senior
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