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The Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event.
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We're seeking a creative and detail-oriented Event Planning Manager to join our team! They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.
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Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting.
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Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
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Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
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Additional Information Dir Sales & Marketing, Nekajui, a Ritz-Carlton Reserve. Supports the General Manager by coordinating crisis communications. Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
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Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
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Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) Transfers functional knowledge and develops group sales skills of other discipline managers.
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Location CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
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Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
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We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Develops sales goals and strategies and verifies alignment with the brand business strategy. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International.
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Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
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Five years of progressively responsible professional meeting/event planning experience, focusing on audiovisual and technology aspects. To fulfill all job responsibilities, the employee will utilize various tools and technologies, including but not limited to Cvent, Event Management Systems (EMS), Carousel Digital Signage, Bright Author Connect, ClickShare Wireless Presentation System, Hybrid Meeting Equipment, Social Tables, Zoom, Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
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Perform and supervise preparation and detailing for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
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Under the supervision of the Director, Meeting & Event Management, the Registration and Meeting Coordinator conducts registration activities in support of all (c) Management client events during the pre and post show phases, and occasionally onsite; assists with the production of client events, including working with Meeting Managers throughout the meeting planning process; and assists team with logistical support for in-person meetings, as well as virtual events.
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