Must have in-depth working knowledge of product-specific software (Microsoft Office 2013), Operating Systems (Windows 7, Windows 10), Email-Exchange 2013 / MS Outlook, MS Bitlocker, Symantec AV, Citrix & major brands of desktop/notebook and associated peripheral equipment for purpose of supporting end users with various levels of problems and questions.

Strong knowledge of Microsoft Windows operating systems (Windows 10 & 11, Windows Server), Microsoft Office Suite, and common business applications. The ideal candidate will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system & user experience issues.

The Lead Field Services Engineer will serve as the primary escalation point for Field Services Engineers (FSEs) across a diverse range of end-user areas, including AV initiatives, desktop support, printer support, Active Directory troubleshooting, onboarding issues, and more.

Provide technical expertise and end-user support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local HP and Canon printers.

The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar. Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.

2+ years of progressively responsible administrative and end user support experience strongly preferred. Possess a strong working knowledge of Windows 10, Microsoft Teams, and Microsoft Office.

Evolver's core competencies include enterprise infrastructure O&M, full lifecycle application development, all facets of cybersecurity, as well as cloud, end-user support, data analytics and legal services.

The Desktop Support professional will provide end user support, license tracking and upgrades/configurations for PC maintenance. The Desktop Support professional should have experience with Windows 7 and Windows 10.

The IT Operations Support Analyst joins the End User Services team. Microsoft desktop/laptop environment (Windows 10 / Office Products / O365) Provides technical support and training to end users.

Provide end user support on-site and remotely. 2 years experience using Windows 10 providing activation, installation, and desktop troubleshooting. Be the face of internal IT Support for customers and stakeholders, including colleagues from overseas.

The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Three (3) years providing end user support, installation and repair of hardware and software. Three (3) years’ experience providing Microsoft Windows network and Windows 10 support.

Familiarity with technical troubleshooting of Microsoft platforms and applications including Windows 10/11, O365 and others as well as Apple iOS devices (iPhone, iPad, iMac) and ITSM tools and reporting.

Must have experience providing end user support with Windows 10, printers and monitors. Provide end-user desktop support via remote support tools or in person visits.

Windows desktop operating systems deployment and support experience required, Windows 10 experience is an advantage." " Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues " Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk. " Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.