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Technical Support Specialist
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- The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks.
- The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
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