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Exec / VIP Support Officer (Executive Support)
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Full-time
- Roles and Responsibilities: Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
- The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar. Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
- Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
- BAU, face to face IT hardware & software support experience.
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