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English/Spanish bilingual is a plus. Able to work flexible hours, including early morning, evenings, weekends, and holidays. PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services.
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Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service.
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Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. The decision on granting reasonable accommodation will be made on a case-by-case basis.
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Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels. Providing outstanding customer service to ensure repeat business.
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The approximate hourly wage range for the Customer Service Representative in California is between $16.90 and $17.75. PLS Financial Services is a drug-free workplace. Maintaining a safe, organized, and clean environment.
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Maintaining a balanced cash drawer. Resolving customer complaints or referring complaints to the Store Manager for resolution. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
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If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team. Customer Focus ? Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
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We are open 7 days a week from early morning until late at night so flexibility is important; you might need to work some mornings, evenings and weekends. Our Customer Service Assistants work as a team; together we provide everything from tonights dinner to Food to Go, to the communities we serve.
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The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
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As such, they are accountable for delivering superior customer service. Serviceis a leading retail provider of alternative financial services. Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
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Ability, willingness, and comfort to engage with customers. Using multiple computer applications to access information and process transactions. Ensuring all transactions are completed in compliance with federal, state, and local regulations.
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PLS provides reasonable accommodations to applicants with disabilities. PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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Promoting our products and services to current and potential customers. Exceptional attention to detail and ability to multi-task. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
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Performing other duties as instructed by management. They also sell company products and services. Following company policies and procedures. Professional appearance and demeanor. Integrity and Trust.
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