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As an early member of our Customer Success team you will be able to shape the design and practices of the team as well as mentor others. Continuously evolve best practices to technical product adoption and customer successManage our largest customers ensuring the success of our enterprise deals.
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Build and execute the Customer activation plans in collaboration with the Head of Marketing. Has minimum 3 years of experience as KAM managing food service/OOH/Wholesale customers. Be the driving force behind the brand’s success in the Foodservice/OOH channel.
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At Armis, our Technical Account Managers (TAM) serve as the key focal point to our top customers, at our highest level of service - in driving customer success. Work side by side with a Customer Engagement Manager (CEM) to drive the customer journey forward, while being accountable to the customer success.
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Activate partners in a managed service program driving growth and customer success through partner consulting and managed services. Convey customer requirements to Product Management, Marketing and Engineering teams.
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Collaborate with demand planning, customer care and supply chain to ensure high level of service to clients and define accurate pricing and margin parameters for each project, according to guidelines.
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The Senior Technical Account Manager or (Senior Services Account Manager-SAM) manages our Customers' services experience to ensure Palo Alto Networks is exceeding customer expectations.
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Responsible for strategic coordination and execution of day- to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Serving as a subject matter expert for administrative, customer service and account management team key duties and responsibilities.
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Customer Service Excellence: Provide proactive and personalized support to address client inquiries, concerns, and issues promptly, fostering a culture of responsiveness, advocacy, and customer retention.
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5+ years of experience in account management, customer success, program management, or sales. Service partners, working cross-functionally with Product, Marketing, Analytics, Finance, Compliance, Customer Service, and Engineering to ensure high partner satisfaction.
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The Senior Account Manager is expected to be the subject matter expert on all things related to their accounts from onboarding, to launch, servicing, performance, and renewal. Senior Account Manager.
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Responsible for acting as the liaison between the client, carrier, shipper, and receiver; and developing solid relationships with all parties by providing world class customer service; and ensuring that any issues which might arise are quickly and professionally resolved among all parties.
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If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you. Job Summary Working in conjunction with Account Executive (AE) or Producer and following established industry and company guidelines; responsible for managing an assigned book of business; increasing account retention and new business support; and meeting all performance requirements regarding production, quality, and ensuring that no liability associated with errors and omissions occur.
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If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you. If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
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The role is based in our Austin office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. A bit about the role:You will be a Senior Account Manager within a fast growing Account Management team, responsible for driving growth with our platform partners in North America.
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Responsible for strategic coordination and execution of day- to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Serving as a subject matter expert for administrative, customer service and account management team key duties and responsibilities.
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customer success service jobs Title: account manager senior
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