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This position offers an exciting opportunity to contribute to the success of our Road Rail equipment and Hydrovac Truck business in the United States, while fostering strong customer relationships through excellent technical support and training.
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In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
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The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, all over a standard internet connection, Resi also provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
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The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
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4 or more years customer service experience or other pertinent related IT experience. 1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services.
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Customer service support experience in either a face to face: 2 years (Preferred) providing IT technical support to computer system: 1 year (Preferred) Customer Support Entry: 9:30 - 6:00 pm shift.
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The successful candidate will have: Experience in customer service, specifically in a support specialist or service desk roleProficiency with Mac OS and Google Office SuiteComfortable handling repetitive tasks while maintaining accuracy and efficiency.
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Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
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Lead as liaison and periodic meeting coordinator from Product Safety to various other departments, including Engineering, Service, Technical Publications, Training, and Marketing. The Chief Engineer – Product Safety & Reliability will serve as a leader and subject matter expert with regards to Product Safety Customer Support activities.
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Description JOB DESCRIPTION The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
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As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.
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Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia Log and route service requests and incidents in an incident management system Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
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Proficient in Microsoft office suite;REQUIRED SKILLS/QUALIFICATIONS:High School Diploma or GEDMinimum of 1 year of experience in an account specialist, customer support, or related roleFLUENT in FRENCH and English-Experience with MS Office Suite, Google Docs, and CRM softwarePREFERRED SKILLS/QUALIFICATIONS:Associate DegreeExperience with dronesExperience with ZenDesk (CRM software) If you are interested in this Customer Support Representative in Cerritos, CAthen please click.
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Sykes and Sitel are now FoundeverAt Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.
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Thorough knowledge of functional area under supervision and strong process, technical, and computer support abilities. Oversee 100% of support requests, incidents and problems with responsibility for on time delivery and achievement of internal and external Service Level Agreements.
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customer service technical support jobs Title: customer support
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