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They will collaborate with internal departments, including Sales/Outreach, Finance, Actuarial, Compliance, Marketing, Corporate Communications, IT, Configuration, Network Development, EPMO, Customer Service, and externally with Vendors, and Government Agencies.
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Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field. SDS provides value by combining expertise in Amazon transportation services with the scale and support infrastructure of Customer Service to enable successful deliveries and gather intelligence to prevent future delivery problems.
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The Senior Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. You come into the office with a curious mindset ready to dive into complex sets of data, review customer anecdotes, and walk the store in order to find hidden problems that affect our customers and that result in Customer Service contacts and concessions.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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The Americas Customer Experience team sits within the Customer Service organization. At Amazon, we are working to be the most customer-centric company on earth. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world.
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We are Device, Digital and Alexa Support (D2AS), and we’re responsible for the Customer Service operations and product experience for all Amazon Devices and Digital services, from the Kindle and Echo, to Amazon Music and Prime Video.
$92,500 - $185,000 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions. You measure the impact of implemented solutions to celebrate the improved customer experience and the cost savings from your projects.
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The Worldwide Customer Service (WWCS) ACES Program Manager leverages data insights to identify operational efficiency opportunities, solves for underlying root causes, and implements solutions that improve the Customer and Associate experience.
$59,300 - $142,800 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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This Program Manager is a key member of the Customer Service corporate program team. Amazon's Customer Service (CS) organization is looking for a dynamic, organized self-starter to help define the customer experience, and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations network supporting Amazon's customers across the Americas Emerging region.
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