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Senior Program Manager, Americas Customer Experience, Worldwide Customer Service
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Full-time
- At Amazon, we are working to be the most customer-centric company on earth.
- The Senior Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization.
- This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world.
- Partner with program/product managers, category teams, finance, legal, operations associates and engineers to deliver on your roadmap.
- You come into the office with a curious mindset ready to dive into complex sets of data, review customer anecdotes, and walk the store in order to find hidden problems that affect our customers and that result in Customer Service contacts and concessions.
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