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The Customer Care Advocate (WAH) is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations while adhering to all procedural and regulatory guidelines.
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The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned.
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The Customer Care Advocate (WAH) is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls, Credit Line inquiries, Dispute intake and authorization requests for credit card products that Alliance Data offers to its customers.
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The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through positive customer interactions.
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Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time.
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Customer Care Supervisor. - Answer a variety of inbound customer service calls from customers in the retail environment. Work from home office; Travel to care center site as needed (if applicable.
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Nine months , or more, of customer service experience in retail, food service, hospitality, call center or related experience. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information.
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Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Document interactions and update customer records in company systems.
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Care Center Operations. Recognize when to leverage resources to resolve customer inquiries. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity.
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At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services.
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Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub. Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions.
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Schedule flexibility to work 40 hours per week including days, evenings and weekends. After Training Hours are second shift. Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely.
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Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing.
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About the Role The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
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The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. A minimum of 1-year call center experience in telephone customer service or related experience.
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